Return and Refund Policy

🇺🇸 Return, Exchange & Refund Policy — Bravizio

Last updated: August 7, 2025

At Bravizio, your satisfaction is our priority. If something didn’t go as expected, you have 30 days from the date of purchase to request a return or exchange. Unfortunately, we cannot process requests after this period.

✅ Return Requirements

  • The item must be unused and in the same condition you received it;

  • It must be in its original packaging, including all accessories;

  • A receipt or proof of purchase is required.

🚫 Non-Returnable Items

  • Perishable goods (e.g., food, flowers);

  • Intimate or personal care items;

  • Hazardous materials, flammable liquids or gases;

  • Gift cards;

  • Downloadable software or digital products;

  • Opened personal care products.

🧾 Refunds (if applicable)

Once we receive and inspect your returned item, we’ll send you an email confirming its arrival and approval (or rejection).
If approved, your refund will be automatically processed to the original payment method within a few business days.

⏳ Delayed or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again;

  2. Contact your credit card company;

  3. Reach out to your bank (processing times may take 5–10 business days).

If you’ve completed these steps and still haven’t received your refund, please contact us at support@bravizio.com.

🏷️ Sale Items

Only regular-priced items may be refunded. Sale or clearance items cannot be refunded.

🔁 Exchanges

We only replace items if they are defective or damaged during shipping. To request an exchange, email support@bravizio.com with your order number and product photos.

Ship the item to:
📦 94 Lombardi Street, Vall’Alta, BG 24020 – Italy
(Note: For U.S. orders, we will provide the correct return address upon request.)

🎁 Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit in the form of a gift card.
If the gift wasn’t marked as such, the refund will be issued to the original purchaser.

📦 Return Shipping Costs

  • Customers are responsible for return shipping costs;

  • Shipping charges are non-refundable;

  • If you receive a refund, the original shipping cost will be deducted;

  • For items over $75, we recommend using a trackable or insured shipping service. We cannot guarantee that we will receive your returned item.

📩 Need Help?

Questions about returns or refunds? Contact us at:
support@bravizio.com